12 CFR § 13.5 - Customer information.

---
identifier: "/us/cfr/t12/s13.5"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "12 CFR § 13.5 - Customer information."
title_number: 12
title_name: "Banks and Banking"
section_number: "13.5"
section_name: "Customer information."
chapter_name: "COMPTROLLER OF THE CURRENCY, DEPARTMENT OF THE TREASURY"
part_number: "13"
part_name: "GOVERNMENT SECURITIES SALES PRACTICES"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "12 U.S.C. 1  and 93a; 15 U.S.C. 78o-5."
regulatory_source: "62 FR 13283, Mar. 19, 1997, unless otherwise noted."
cfr_part: "13"
---


# 13.5 Customer information.

Prior to the execution of a transaction recommended to a non-institutional customer, a bank that is a government securities broker or dealer shall make reasonable efforts to obtain information concerning:

(a) The customer's financial status;

(b) The customer's tax status;

(c) The customer's investment objectives; and

(d) Such other information used or considered to be reasonable by the bank in making recommendations to the customer.