12 CFR § 1005.34 - Procedures for cancellation and refund of remittance transfers.

---
identifier: "/us/cfr/t12/s1005.34"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "12 CFR § 1005.34 - Procedures for cancellation and refund of remittance transfers."
title_number: 12
title_name: "Banks and Banking"
section_number: "1005.34"
section_name: "Procedures for cancellation and refund of remittance transfers."
chapter_name: "CONSUMER FINANCIAL PROTECTION BUREAU"
part_number: "1005"
part_name: "ELECTRONIC FUND TRANSFERS (REGULATION E)"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "12 U.S.C. 5512, 5581; 15 U.S.C. 1693b. Subpart B is also issued under 12 U.S.C. 5601 and 15 U.S.C. 1693o-1."
regulatory_source: "76 FR 81023, Dec. 27, 2011, unless otherwise noted."
cfr_part: "1005"
---


# 1005.34 Procedures for cancellation and refund of remittance transfers.

(a) *Sender right of cancellation and refund.* Except as provided in § 1005.36(c), a remittance transfer provider shall comply with the requirements of this section with respect to any oral or written request to cancel a remittance transfer from the sender that is received by the provider no later than 30 minutes after the sender makes payment in connection with the remittance transfer if:

(1) The request to cancel enables the provider to identify the sender's name and address or telephone number and the particular transfer to be cancelled; and

(2) The transferred funds have not been picked up by the designated recipient or deposited into an account of the designated recipient.

(b) *Time limits and refund requirements.* A remittance transfer provider shall refund, at no additional cost to the sender, the total amount of funds provided by the sender in connection with a remittance transfer, including any fees and, to the extent not prohibited by law, taxes imposed in connection with the remittance transfer, within three business days of receiving a sender's request to cancel the remittance transfer.