12 CFR § 1213.5 - Complaints from a person.

---
identifier: "/us/cfr/t12/s1213.5"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "12 CFR § 1213.5 - Complaints from a person."
title_number: 12
title_name: "Banks and Banking"
section_number: "1213.5"
section_name: "Complaints from a person."
chapter_name: "FEDERAL HOUSING FINANCE AGENCY"
subchapter_number: "A"
subchapter_name: "ORGANIZATION AND OPERATIONS"
part_number: "1213"
part_name: "OFFICE OF THE OMBUDSMAN"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "12 U.S.C. 4511(b)(2), 4517(i), and 4526."
regulatory_source: "76 FR 7481, Feb 10, 2011, unless otherwise noted."
cfr_part: "1213"
---


# 1213.5 Complaints from a person.

(a) *General.* Any person that has a business relationship with a regulated entity or the Office of Finance may submit a complaint in accordance with procedures established by the Ombudsman.

(b) *Matters subject to complaint.* A person may submit a complaint regarding any matter relating to the regulation and supervision of a regulated entity or the Office of Finance by FHFA that is not a matter in litigation, arbitration, or mediation. The Ombudsman may further define what matters are subject to complaints.