14 CFR § 260.10 - Providing prompt refunds.
---
identifier: "/us/cfr/t14/s260.10"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "14 CFR § 260.10 - Providing prompt refunds."
title_number: 14
title_name: "Aeronautics and Space"
section_number: "260.10"
section_name: "Providing prompt refunds."
chapter_name: "OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)"
subchapter_number: "A"
subchapter_name: "ECONOMIC REGULATIONS"
part_number: "260"
part_name: "REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 40101(a), 41702, 41712, and 42305."
regulatory_source: "DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024, unless otherwise noted."
cfr_part: "260"
---
# 260.10 Providing prompt refunds.
When a refund of a fare or a fee for an ancillary service, including a fee for lost or significantly delayed checked baggage, is due pursuant to this part, the refund must be issued promptly in the original form of payment (*i.e.,* money is returned to an individual using whatever payment method the individual used to make the original payment, such as a check, credit card, debit card, cash, or airline miles) unless the consumer agrees to receive the refunds in a different form of payment that is a cash equivalent as defined in § 260.2. Carriers may not retain a processing fee for issuing refunds that are due.
[DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024. Redesignated by DOT-OST-2022-0089, 89 FR 65538, Aug. 12, 2024]