14 CFR § 260.11 - Contract of Carriage provisions related to refunds.

---
identifier: "/us/cfr/t14/s260.11"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "14 CFR § 260.11 - Contract of Carriage provisions related to refunds."
title_number: 14
title_name: "Aeronautics and Space"
section_number: "260.11"
section_name: "Contract of Carriage provisions related to refunds."
chapter_name: "OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)"
subchapter_number: "A"
subchapter_name: "ECONOMIC REGULATIONS"
part_number: "260"
part_name: "REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 40101(a), 41702, 41712, and 42305."
regulatory_source: "DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024, unless otherwise noted."
cfr_part: "260"
---


# 260.11 Contract of Carriage provisions related to refunds.

A carrier must not include terms or conditions in its contract of carriage inconsistent with the carriers' obligations as specified by this part. Any such action will be considered an unfair and deceptive practice within the meaning of 49 U.S.C. 41712.

[DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024. Redesignated by DOT-OST-2022-0089, 89 FR 65538, Aug. 12, 2024]