20 CFR § 411.600 - Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?

---
identifier: "/us/cfr/t20/s411.600"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "20 CFR § 411.600 - Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?"
title_number: 20
title_name: "Employees' Benefits"
section_number: "411.600"
section_name: "Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?"
chapter_name: "SOCIAL SECURITY ADMINISTRATION"
part_number: "411"
part_name: "THE TICKET TO WORK AND SELF-SUFFICIENCY PROGRAM"
positive_law: false
currency: "2026-03-24"
last_updated: "2026-03-24"
format_version: "1.1.0"
generator: "[email protected]"
authority: "Secs. 702(a)(5) and 1148 of the Social Security Act (42 U.S.C. 902(a)(5) and 1320b-19); sec. 101(b)-(e), Public Law 106-170, 113 Stat. 1860, 1873 (42 U.S.C. 1320b-19 note)."
regulatory_source: "66 FR 67420, Dec. 28, 2001, unless otherwise noted."
cfr_part: "411"
---


# 411.600 Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?

Yes. After an IWP is signed, a process is available which will assure each party a full, fair and timely review of a disputed matter. This process has three steps.

(a) The beneficiary can seek a solution through the EN's internal grievance procedures.

(b) If the EN's internal grievance procedures do not result in an agreeable solution, either the beneficiary or the EN may seek a resolution from the PM. (See § 411.115(k) for a definition of the PM.)

(c) If either the beneficiary or the EN is dissatisfied with the resolution proposed by the PM, either party may request a decision from us.