20 CFR § 411.650 - Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?

---
identifier: "/us/cfr/t20/s411.650"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "20 CFR § 411.650 - Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?"
title_number: 20
title_name: "Employees' Benefits"
section_number: "411.650"
section_name: "Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?"
chapter_name: "SOCIAL SECURITY ADMINISTRATION"
part_number: "411"
part_name: "THE TICKET TO WORK AND SELF-SUFFICIENCY PROGRAM"
positive_law: false
currency: "2026-03-24"
last_updated: "2026-03-24"
format_version: "1.1.0"
generator: "[email protected]"
authority: "Secs. 702(a)(5) and 1148 of the Social Security Act (42 U.S.C. 902(a)(5) and 1320b-19); sec. 101(b)-(e), Public Law 106-170, 113 Stat. 1860, 1873 (42 U.S.C. 1320b-19 note)."
regulatory_source: "66 FR 67420, Dec. 28, 2001, unless otherwise noted."
cfr_part: "411"
---


# 411.650 Is there a process for resolving disputes between ENs that are not State VR agencies and PMs, other than disputes on a payment request?

Yes. Under the agreement to assist us in administering the Ticket to Work program, a PM is required to have procedures to resolve disputes with ENs that do not involve an EN's payment request. (See § 411.590 for the process for resolving disputes on EN payment requests.) This process must ensure that:

(a) The EN can seek a solution through the PM's internal grievance procedures; and

(b) If the PM's internal grievance procedures do not result in a mutually agreeable solution, the PM shall refer the dispute to us for a decision.