38 CFR § 0.735-11 - Other conduct on the job.

---
identifier: "/us/cfr/t38/s0.735-11"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "38 CFR § 0.735-11 - Other conduct on the job."
title_number: 38
title_name: "Pensions, Bonuses, and Veterans' Relief"
section_number: "0.735-11"
section_name: "Other conduct on the job."
chapter_name: "DEPARTMENT OF VETERANS AFFAIRS"
part_number: "0"
part_name: "VALUES, STANDARDS OF ETHICAL CONDUCT, AND RELATED RESPONSIBILITIES"
positive_law: false
currency: "2026-03-24"
last_updated: "2026-03-24"
format_version: "1.1.0"
generator: "[email protected]"
authority: "5 U.S.C. 301; 38 U.S.C. 501; see sections 201, 301, and 502(a) of E.O. 12674, 54 FR 15159, 3 CFR, 1989 Comp., p. 215 as modified by E.O. 12731, 55 FR 42547, 3 CFR, 1990 Comp., p. 306."
regulatory_source: "31 FR 5828, Apr. 15, 1966, unless otherwise noted."
cfr_part: "0"
---


# 0.735-11 Other conduct on the job.

*Relationship with beneficiaries and claimants.* Employees are expected to be helpful to beneficiaries, patients and claimants, but:

(a) An employee shall not procure intoxicants or drugs for, or attempt to sell intoxicants or drugs to, patients or members, or give or attempt to give intoxicants or drugs to them unless officially prescribed for medical use;

(b) An employee shall not abuse patients, members, or other beneficiaries, whether or not provoked.