39 CFR § 3023.12 - Treatment as a complaint.

---
identifier: "/us/cfr/t39/s3023.12"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "39 CFR § 3023.12 - Treatment as a complaint."
title_number: 39
title_name: "Postal Service"
section_number: "3023.12"
section_name: "Treatment as a complaint."
chapter_name: "POSTAL REGULATORY COMMISSION"
subchapter_number: "D"
subchapter_name: "SPECIAL RULES OF PRACTICE FOR SPECIFIC PROCEEDING TYPES"
part_number: "3023"
part_name: "RULES FOR RATE OR SERVICE INQUIRIES"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "39 U.S.C. 503, 3662."
regulatory_source: "74 FR 16746, Apr. 10, 2009, unless otherwise noted. Redesignated at 85 FR 9615, Feb. 19, 2020."
cfr_part: "3023"
---


# 3023.12 Treatment as a complaint.

If the Commission receives a volume of rate or service inquiries on the same or similar issue such that there may be cause to warrant treatment as a complaint, it may appoint an investigator to review the matter under § 3022.21 of this chapter or appoint a Public Representative representing the interests of the general public to pursue the matter.

[85 FR 9656, Feb. 19, 2020]