41 CFR § 102-117.105 - TSP performance expectations.

---
identifier: "/us/cfr/t41/s102-117.105"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "41 CFR § 102-117.105 - TSP performance expectations."
title_number: 41
title_name: "Public Contracts and Property Management"
section_number: "102-117.105"
section_name: "TSP performance expectations."
chapter_number: 102
chapter_name: "FEDERAL MANAGEMENT REGULATION"
subchapter_number: "D"
subchapter_name: "TRANSPORTATION"
part_number: "102-117"
part_name: "117—TRANSPORTATION MANAGEMENT"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "31 U.S.C. 3726; 40 U.S.C. 121(c); 40 U.S.C. 501,  46 U.S.C. 55305; 49 U.S.C. 40118."
regulatory_source: "90 FR 58480, Dec. 16, 2025, unless otherwise noted."
cfr_part: "102-117"
---


# 102-117.105 TSP performance expectations.

Agencies are required to ensure that TSPs deliver consistent, satisfactory service that meets their transportation needs. At a minimum, monitor—

(a) On-time delivery rates;

(b) Accuracy of billing, including overcharges or undercharges;

(c) Frequency of claims filed;

(d) Shipment rejection rates; and

(e) Responsiveness to shipment tracing requests.