Title 49, Part 375 — Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations
47 sections
Section 375.101
Who must follow the regulations in this part?
Section 375.103
What are the definitions of terms used in this part?
Section 375.105
What are the information collection requirements of this part?
Section 375.201
What is my normal liability for loss and damage when I accept goods from an individual shipper?
Section 375.203
What actions of an individual shipper may limit or reduce my normal liability?
Section 375.205
May I have agents?
Section 375.207
What items must be in my advertisements?
Section 375.209
How must I handle complaints and inquiries?
Section 375.211
Must I have an arbitration program?
Section 375.213
What information must I provide to a prospective individual shipper?
Section 375.215
How must I collect charges?
Section 375.217
How must I collect charges upon delivery?
Section 375.219
May I extend credit to shippers?
Section 375.221
May I use a charge or credit card plan for payments?
Section 375.301
What service options may I provide?
Section 375.303
If I sell liability insurance coverage, what must I do?
Section 375.401
Must I estimate charges?
Section 375.403
How must I provide a binding estimate?
Section 375.405
How must I provide a non-binding estimate?
Section 375.407
Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
Section 375.409
May household goods brokers provide estimates?
Section 375.501
[Reserved]
Section 375.503
Must I write up an inventory?
Section 375.505
Must I write up a bill of lading?
Section 375.507
Must I determine the weight of a shipment?
Section 375.509
How must I determine the weight of a shipment?
Section 375.511
May I use an alternative method for shipments weighing 3,000 pounds or less?
Section 375.513
Must I give the individual shipper an opportunity to observe the weighing?
Section 375.515
May an individual shipper waive his/her right to observe each weighing?
Section 375.517
May an individual shipper demand re-weighing?
Section 375.519
Must I obtain weight tickets?
Section 375.521
What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
Section 375.601
Must I transport the shipment in a timely manner?
Section 375.603
When must I tender a shipment for delivery?
Section 375.605
How must I notify an individual shipper of any service delays?
Section 375.607
What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
Section 375.609
What must I do for shippers who store household goods in transit?
Section 375.701
May I provide for a release of liability on my delivery receipt?
Section 375.703
What is the maximum collect-on-delivery amount I may demand at the time of delivery?
Section 375.705
If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
Section 375.707
If a shipment is partially lost or destroyed, what charges may I collect at delivery?
Section 375.709
If a shipment is totally lost or destroyed, what charges may I collect at delivery?
Section 375.801
What types of charges are subject to this subpart?
Section 375.803
How must I present my invoice?
Section 375.805
If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
Section 375.807
What actions may I take to collect the charges upon my invoice?
Section 375.901
What penalties do we impose for violations of this part?