49 CFR § 378.7 - Acknowledgment of claims.

---
identifier: "/us/cfr/t49/s378.7"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "49 CFR § 378.7 - Acknowledgment of claims."
title_number: 49
title_name: "Transportation"
section_number: "378.7"
section_name: "Acknowledgment of claims."
chapter_name: "FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION, DEPARTMENT OF TRANSPORTATION"
subchapter_number: "B"
subchapter_name: "FEDERAL MOTOR CARRIER SAFETY REGULATIONS"
part_number: "378"
part_name: "PROCEDURES GOVERNING THE PROCESSING, INVESTIGATION, AND DISPOSITION OF OVERCHARGE, DUPLICATE PAYMENT, OR OVERCOLLECTION CLAIMS"
positive_law: false
currency: "2026-03-24"
last_updated: "2026-03-24"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 13321, 14101, 14704 and 14705; and 49 CFR 1.87."
regulatory_source: "43 FR 41040, Sept. 14, 1978, unless otherwise noted. Redesignated at 61 FR 54707, Oct. 21, 1996."
cfr_part: "378"
---


# 378.7 Acknowledgment of claims.

Upon receipt of a written claim, the carrier shall acknowledge its receipt in writing to the claimant within 30 days after the date of receipt except when the carrier shall have paid or declined in writing within that period. The carrier shall include the date of receipt in its written claim, which shall be placed in the file for that claim.

[83 FR 16225, Apr. 16, 2018]