49 CFR § 604.25 - Purpose.

---
identifier: "/us/cfr/t49/s604.25"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "49 CFR § 604.25 - Purpose."
title_number: 49
title_name: "Transportation"
section_number: "604.25"
section_name: "Purpose."
chapter_name: "FEDERAL TRANSIT ADMINISTRATION, DEPARTMENT OF TRANSPORTATION"
part_number: "604"
part_name: "CHARTER SERVICE"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 5323(d); 49 CFR 1.91."
regulatory_source: "73 FR 2345, Jan. 14, 2008, as amended at 90 FR 28213, July 1, 2025, unless otherwise noted."
cfr_part: "604"
---


# 604.25 Purpose.

This subpart describes the requirements for filing a complaint challenging the registration of a private charter operator or qualified human service organization on the FTA charter registration website and filing a complaint regarding the provision of charter service by a recipient. *Note:* To save time and expense for all concerned, FTA expects all parties to attempt to resolve matters informally before beginning the official complaint process.