49 CFR § 1130.1 - When no damages sought.

---
identifier: "/us/cfr/t49/s1130.1"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "49 CFR § 1130.1 - When no damages sought."
title_number: 49
title_name: "Transportation"
section_number: "1130.1"
section_name: "When no damages sought."
chapter_name: "SURFACE TRANSPORTATION BOARD"
subchapter_number: "B"
subchapter_name: "RULES OF PRACTICE"
part_number: "1130"
part_name: "INFORMAL COMPLAINTS"
positive_law: false
currency: "2026-03-24"
last_updated: "2026-03-24"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 1321, 13301(f), 14709."
cfr_part: "1130"
---


# 1130.1 When no damages sought.

(a) *Form and content.* Informal complaint may be by letter or other writing filed with the Board and will be serially numbered as filed. The complaint must contain the essential elements of a formal complaint as specified at 49 CFR 1111.2 and may embrace supporting papers.

(b) *Correspondence handling.* When an informal complaint appears susceptible of informal adjustment, the Board will send a copy or statement of the complaint to each subject of the complaint in an attempt to have it satisfied by correspondence, thereby avoiding the filing of a formal complaint.

(c) *Discontinuance of informal proceeding.* The filing of an informal complaint does not preclude complainant from filing a formal complaint. If a formal complaint is filed, the informal proceeding will be discontinued.

[47 FR 49570, Nov. 1, 1982, as amended at 48 FR 44827, Sept. 30, 1983; 69 FR 12806, Mar. 18, 2004; 82 FR 57382, Dec. 5, 2017; 84 FR 12944, Apr. 3, 2019]