# Agency Information Collection Activities; Proposed Collection; Comment Request; Customer Survey
**AGENCY:**
Financial Crimes Enforcement Network (FinCEN).
**ACTION:**
Notice and request for comments.
**SUMMARY:**
As part of its continuing effort to reduce paperwork and respondent burden, FinCEN invites comment on an information collection requirement concerning a survey of customer satisfaction with regulatory guidance. This request for comment is being made pursuant to the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)).
**DATES:**
Written comments should be received on or before January 31, 2003 to be assured of consideration.
**ADDRESSES:**
Direct all written comments to: Office of Management, Financial Crimes Enforcement Network, Department of the Treasury, PO Box 39, Vienna, VA 22183, *Attention:* PRA Comments-Customer Satisfaction Survey. Comments also may be submitted by electronic mail to the following Internet address: *“[email protected]”* with the caption in the body of the text, “ *Attention:* PRA Comments—Customer Satisfaction Survey.”
**FOR FURTHER INFORMATION CONTACT:**
Requests for additional information or for a copy of the information collection should be directed to: Office of Management, FinCEN, 703-905-3947, not a toll-free call.
**SUPPLEMENTARY INFORMATION:**
*Title:* Customer Satisfaction Survey.
*OMB Number:* None.
*Form Number:* None
*Abstract:* The Government Performance and Results Act requires agencies to submit an annual performance plan and performance report to Congress. In connection with this requirement, FinCEN will conduct a survey of customer satisfaction with regulatory guidance provided under the Bank Secrecy Act.
*Current Action:* New collection.
*Affected Public:* Individuals, business or other for-profit institutions, not-for-profit institutions.
*Estimated Number of Respondents:* 200.
*Estimated Time Per Respondent:* 10 minutes.
*Estimated Total Annual Burden Hours:* 33 hours.
An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless the collection of information displays a valid OMB control number.
**Request for Comments**
Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. All comments will become a matter of public record. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency's estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance and purchase of services to provide information.
Dated: November 21, 2002.
James F. Sloan,
Director, Financial Crimes Enforcement Network.