# Proposed Collection; Comment Request
**AGENCY:**
The Office of the Secretary of the Navy, Defense Department (DoD).
**ACTION:**
Information collection notice.
**SUMMARY:**
In compliance with the *Paperwork Reduction Act of 1995,* the Department of the Navy announces a proposed public information collection and seeks public comment on the provisions thereof. Comments are invited on: Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; the accuracy of the agency's estimate of the burden of the proposed information collection; ways to enhance the quality, utility, and clarity of the information to be collected; and ways to minimize the burden of the information collection on respondents, including through the use of automated collection techniques or other forms of information technology.
**DATES:**
Consideration will be given to all comments received by September 15, 2020.
**ADDRESSES:**
You may submit comments, identified by docket number and title, by any of the following methods:
*Federal eRulemaking Portal:**http://www.regulations.gov.* Follow the instructions for submitting comments.
*Mail:* DoD cannot receive written comments at this time due to the COVID-19 pandemic. Comments should be sent electronically to the docket listed above.
*Instructions:* All submissions received must include the agency name, docket number, and title for this *Federal Register* document. The general policy for comments and other submissions from members of the public is to make these submissions available for public viewing on the internet at *http://www.regulations.gov* as they are received without change, including any personal identifiers or contact information.
Any associated form(s) for this collection may be located within this same electronic docket and downloaded for review/testing. Follow the instructions at *http://www.regulations.gov* for submitting comments. Please submit comments on any given form identified by docket number, form number, and title.
**FOR FURTHER INFORMATION CONTACT:**
To request more information on this proposed information collection or to obtain a copy of the proposal and associated collection instruments, please write to the MyNavy Career Center, Naval Support Activity Mid-South, ATTN: CAPT Laura Scotty, 5720 Integrity Drive, Millington, TN 38053, (901) 874-2070.
**SUPPLEMENTARY INFORMATION:**
*Title; Associated Form; and OMB Number:* MyNavy Career Center Omni-Channel Telephony System; OMB Control Number 0703-XXXX.
*Needs and Uses:* The information collection requirement is necessary to obtain unique personally identifiable information such as DoD ID or SSN to positively identify individuals who contact MyNavy Career Center regarding a variety of questions.
*Affected Public:* Individuals or households.
*Annual Burden Hours:* 2,268 hours.
*Number of Respondents:* 16,799.
*Responses per Respondent:* 1.
*Annual Responses:* 16,799.
*Average Burden per Response:* 8.1 minutes (0.135 hours).
*Frequency:* On occasion.
Respondents are family members of active, retired and reserve members and members of the public with no military affiliation. The Omni-Channel telephone system will record caller transactions to support transaction accuracy, provide training opportunities to customer service representatives and provide actionable data for business process improvements.
Dated: July 13, 2020.
Aaron T. Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.