# Agency Information Collection Activities; Proposed eCollection eComments Requested; Extension of a Previously Approved Collection; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
**AGENCY:**
Community Oriented Policing Services, Department of Justice.
**ACTION:**
60-Day notice.
**SUMMARY:**
The Community Oriented Policing Services, Department of Justice (DOJ), will be submitting the following information collection request to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act of 1995.
**DATES:**
Comments are encouraged and will be accepted for 60 days until February 9, 2026.
**FOR FURTHER INFORMATION CONTACT:**
If you have additional comments, especially on the estimated public burden or associated response time, suggestions, or need a copy of the proposed information collection instrument with instructions or additional information, please contact Marcia Jackson, U.S. Department of Justice, 145 N Street NE, Washington DC 20530.
**SUPPLEMENTARY INFORMATION:**
Written comments and suggestions from the public and affected agencies concerning the proposed collection of information are encouraged. Your comments should address one or more of the following four points:
—Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the Bureau of Justice Statistics, including whether the information will have practical utility;
—Evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used;
—Evaluate whether and if so how the quality, utility, and clarity of the information to be collected can be enhanced; and
—Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, *e.g.,* permitting electronic submission of responses.
*Abstract:* The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.
**Overview of This Information Collection**
1. *Type of Information Collection:* Extension of a previously approved collection.
2. *The Title of the Form/Collection:* CRI Customer Satisfaction, CRI Training Evaluations Surveys, and Long Impact Survey.
3. *Affected Public:* Primary: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government.
4. *Average Expected Annual Number of Activities:* 42.
5. *Average Number of Respondents per Activity:* 51,500.
6. *Annual Responses:* 309,000.
7. *Frequency:* Once.
8. *Average Minutes per Response:* 30 minutes.
9. *Total Estimated Annual Time Burden:* 99,847 hours.
10. *Total Estimated Annual Other Costs Burden:* $176,925.
If additional information is required contact: Darwin Arceo, Department Clearance Officer, United States Department of Justice, Justice Management Division, Enterprise Portfolio Management, Two Constitution Square, 145 N Street NE, 4W-218, Washington, DC.
Dated: December 9, 2025.
Darwin Arceo,
Department Clearance Officer for PRA,U.S. Department of Justice.