# 60-Day Notice of Intent To Seek Extension of Approval of Collections: Complaints
**AGENCY:**
Surface Transportation Board.
**ACTION:**
Notice and request for comments.
**SUMMARY:**
As part of its continuing effort to reduce paperwork burdens, and as required by the Paperwork Reduction Act of 1995 (PRA), the Surface Transportation Board (Board) gives notice of its intent to request from the Office of Management and Budget (OMB) approval without change of the complaints described below.
**DATES:**
Comments on these information collections should be submitted by April 27, 2026.
**ADDRESSES:**
Direct all comments to Chris Oehrle, PRA Officer, Surface Transportation Board, 395 E Street SW, Washington, DC 20423-0001, or to *[email protected].* When submitting comments, please refer to “Paperwork Reduction Act Comments, Complaints.” For further information regarding this collection, contact Michael Higgins, Deputy Director, Office of Public Assistance, Governmental Affairs, and Compliance, at (202) 245-0284 or at *[email protected].* Assistance for the hearing impaired is available through the Federal Relay Service at (800) 877-8339.
**SUPPLEMENTARY INFORMATION:**
Comments are requested concerning each collection as to (1) whether the particular collection of information is necessary for the proper performance of the functions of the Board, including whether the collection has practical utility; (2) the accuracy of the Board's burden estimates; (3) ways to enhance the quality, utility, and clarity of the information collected; and (4) ways to minimize the burden of the collection of information on the respondents, including the use of automated collection techniques or other forms of information technology, when appropriate. Submitted comments will be included and summarized in the Board's request for OMB approval.
*Subjects:* In this notice, the Board is requesting comments on the following information collection:
**Description of Collection**
*Title:* Complaints under 49 CFR 1111.
*OMB Control Number:* 2140-0029.
*STB Form Number:* None.
*Type of Review:* Extension without change.
*Respondents:* Affected shippers, railroads and communities that seek redress for alleged violations related to unreasonable rates, unreasonable practices, service issues, and other statutory claims.
*Number of Respondents:* Two.
*Estimated Time Per Response:* 250 hours.
*Frequency:* On occasion. For years 2023-2025, respondents filed an average of two complaints of this type with the Board.
*Total Burden Hours* (annually including all respondents): 500 (estimated hours per complaint (250) × average number of complaints (2)).
*Total “Non-hour Burden” Cost:* $3,050 (estimated non-hour burden cost per complaint ($1,525) × average number of complaints (2)).
*Needs and Uses:* Under the Board's regulations, persons may file complaints before the Board pursuant to 49 CFR part 1111 seeking redress for alleged violations of provisions of the Interstate Commerce Act, 49 U.S.C. 10101 *et seq.* The required content of a complaint is outlined at 49 CFR 1111.1(a). Generally, the most significant complaints filed at the Board allege that railroads are charging unreasonable rates or that they are engaging in unreasonable practices. The collection by the Board of these complaints, and the agency's action in conducting proceedings and ruling on the complaints, enables the Board to implement its governing statute.
The Board makes this submission because, under the PRA, a federal agency that conducts or sponsors a collection of information must display a currently valid OMB control number. A collection of information, which is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c), includes agency requirements that persons submit reports, keep records, or provide information to the agency, third parties, or the public. Under 44 U.S.C. 3506(c)(2)(A), federal agencies are required to provide, prior to an agency's submitting a collection to OMB for approval, a 60-day notice and comment period through publication in the *Federal Register* concerning each proposed collection of information, including each proposed extension of an existing collection of information.
Dated: February 24, 2026.
Aretha Laws-Byrum,
Clearance Clerk.