5 USC § 321 - Definitions

---
identifier: "/us/usc/t5/s321"
source: "usc"
legal_status: "official_legal_evidence"
title: "5 USC § 321 - Definitions"
title_number: 5
title_name: "GOVERNMENT ORGANIZATION AND EMPLOYEES"
section_number: "321"
section_name: "Definitions"
chapter_number: 3
chapter_name: "POWERS"
subchapter_number: "III"
subchapter_name: "FEDERAL GOVERNMENT SERVICE DELIVERY"
part_number: "I"
part_name: "THE AGENCIES GENERALLY"
positive_law: true
currency: "119-84"
last_updated: "2026-04-17"
format_version: "1.1.0"
generator: "[email protected]"
source_credit: "(Added Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2829.)"
---


# § 321. Definitions

In this subchapter:

**(1)** **Agency.—** The term “agency” has the meaning given that term in section 3502 of title 44.

**(2)** **Director.—** The term “Director” means the Director of the Office of Management and Budget.

**(3)** **Government service delivery.—** The term “Government service delivery” means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.

**(4)** **Government service delivery channel.—** The term “Government service delivery channel” means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.

**(5)** **High impact service provider.—** The term “high impact service provider” means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.

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**Source Credit**: (Added Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2829.)