14 CFR § 382.111 - What services must carriers provide to passengers with a disability on board the aircraft?

---
identifier: "/us/cfr/t14/s382.111"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "14 CFR § 382.111 - What services must carriers provide to passengers with a disability on board the aircraft?"
title_number: 14
title_name: "Aeronautics and Space"
section_number: "382.111"
section_name: "What services must carriers provide to passengers with a disability on board the aircraft?"
chapter_name: "OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)"
subchapter_number: "D"
subchapter_name: "SPECIAL REGULATIONS"
part_number: "382"
part_name: "NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63."
regulatory_source: "Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted."
cfr_part: "382"
---


# 382.111 What services must carriers provide to passengers with a disability on board the aircraft?

As a carrier, you must provide services within the aircraft cabin as requested by or on behalf of passengers with a disability, or when offered by carrier personnel and accepted by passengers with a disability, as follows:

(a) Assistance in moving to and from seats, as part of the enplaning and deplaning processes;

(b) Assistance in preparation for eating, such as opening packages and identifying food;

(c) If there is an on-board wheelchair on the aircraft, assistance with the use of the on-board wheelchair to enable the person to move to and from a lavatory;

(d) Assistance to a semi-ambulatory person in moving to and from the lavatory, not involving lifting or carrying the person; or

(e) Assistance in stowing and retrieving carry-on items, including mobility aids and other assistive devices stowed in the cabin (*see also* 382.91(d)). To receive such assistance, the passenger must self-identify as being an individual with a disability needing the assistance.

(f) Effective communication with passengers who have vision impairments or who are deaf or hard-of-hearing, so that these passengers have prompt access to information the carrier provides to other passengers (*e.g.* weather, on-board services, flight delays, connecting gates at the next airport).

[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]