Title 14, Part 382 — Nondiscrimination on the Basis of Disability in Air Travel

What is the purpose of this part?

What do the terms in this rule mean?

When are U.S. and foreign carriers required to begin complying with the provisions of this part?

To whom do the provisions of this part apply?

What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part?

How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?

What is the general nondiscrimination requirement of this part?

Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?

Do carriers have to make sure that contractors comply with the requirements of this Part?

May carriers limit the number of passengers with a disability on a flight?

May carriers refuse to provide transportation on the basis of disability?

May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?

May carriers require a passenger with a disability to provide a medical certificate?

May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?

May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?

May a carrier require a passenger with a disability to travel with a safety assistant?

May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?

May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?

May carriers require passengers with a disability to sign waivers or releases?

What flight-related information must carriers provide to qualified individuals with a disability?

Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?

Must carriers make copies of this Part available to passengers?

What requirements must carriers meet concerning the accessibility of airport facilities?

What information must carriers give individuals with a vision or hearing impairment at airports?

May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?

What accessibility requirements apply to automated airport kiosks?

What are the requirements for movable aisle armrests?

What are the requirements for accessible lavatories?

What are the requirements for large accessible lavatories on single-aisle aircraft?

What are the requirements concerning on-board wheelchairs?

What is the requirement for priority space in the cabin to store passengers' wheelchairs?

What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing?

What other aircraft accessibility requirements apply to carriers?

Must carriers allow a service animal to accompany a passenger with a disability?

How do carriers determine if an animal is a service animal that must be accepted for transport? May a carrier require that a service animal be under the control of the service animal user or handler?

How many service animals must a carrier transport in the cabin of aircraft?

May a carrier require documentation from passengers with disabilities seeking to travel with a service animal?

May a carrier require a service animal user to check-in physically at the airport?

May carriers restrict the location and placement of service animals on aircraft?

May carriers charge individuals with disabilities for the damage their service animal causes?

Under what other circumstances may carriers refuse to provide transportation to a service animal traveling with a passenger with a disability?

May carriers impose additional restrictions on the transport of service animals?

For which passengers must carriers make seating accommodations?

Through what mechanisms do carriers make seating accommodations?

What seating accommodations must carriers make to passengers in circumstances not covered by § 382.81 (a) through (d)?

What other requirements pertain to seating for passengers with a disability?

How timely must the service required under this Subpart be provided by carriers to passengers with disabilities?

What assistance must carriers provide to passengers with a disability in moving within the terminal?

Must carriers offer preboarding to passengers with a disability?

What are carriers' general obligations with respect to boarding and deplaning assistance?

To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply?

What agreements must carriers have with the airports they serve?

What other boarding and deplaning assistance must carriers provide?

May a carrier leave a passenger unattended in a wheelchair or other device?

What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?

What services must carriers provide to passengers with a disability on board the aircraft?

What services are carriers not required to provide to passengers with a disability on board the aircraft?

What requirements apply to on-board safety briefings?

What information must carriers give individuals with vision or hearing impairment on aircraft?

What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?

What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?

What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?

What procedures apply to stowage of battery-powered mobility aids?

What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?

What are the handling requirements for wheelchairs, scooters, other mobility aids, and other assistive devices and what obligations apply when wheelchairs or other assistive devices are mishandled?

Do baggage liability limits apply to mobility aids and other assistive devices?

What requirements apply when a passenger who uses a wheelchair or scooter cannot purchase a certain flight because his or her wheelchair or scooter will not fit in the cabin or cargo compartment of the aircraft for that flight?

What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight?

What training are carriers required to provide for their personnel ( employees and contractors)?

When must carriers complete training for their personnel?

What records concerning training must carriers retain?

What are the requirements for providing Complaints Resolution Officials?

What actions do CROs take on complaints?

How must carriers respond to written complaints?

What are carriers' obligations for recordkeeping and reporting on disability-related complaints?

How are complaints filed with DOT?