14 CFR § 382.13 - Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?

---
identifier: "/us/cfr/t14/s382.13"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "14 CFR § 382.13 - Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?"
title_number: 14
title_name: "Aeronautics and Space"
section_number: "382.13"
section_name: "Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?"
chapter_name: "OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)"
subchapter_number: "D"
subchapter_name: "SPECIAL REGULATIONS"
part_number: "382"
part_name: "NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63."
regulatory_source: "Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted."
cfr_part: "382"
---


# 382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?

(a) As a carrier, you must modify your policies, practices, and facilities when needed to provide nondiscriminatory service to a particular individual with a disability, consistent with the standards of section 504 of the Rehabilitation Act, as amended.

(b) This requirement is part of your general nondiscrimination obligation, and is in addition to your duty to make the specific accommodations required by this part.

(c) However, you are not required to make modifications that would constitute an undue burden or would fundamentally alter your program.