14 CFR § 382.76 - May a carrier require a service animal user to check-in physically at the airport?

---
identifier: "/us/cfr/t14/s382.76"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "14 CFR § 382.76 - May a carrier require a service animal user to check-in physically at the airport?"
title_number: 14
title_name: "Aeronautics and Space"
section_number: "382.76"
section_name: "May a carrier require a service animal user to check-in physically at the airport?"
chapter_name: "OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)"
subchapter_number: "D"
subchapter_name: "SPECIAL REGULATIONS"
part_number: "382"
part_name: "NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "49 U.S.C. 41702 and 41705, Pub. L. 115-254, and Pub. L. 118-63."
regulatory_source: "Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted."
cfr_part: "382"
---


# 382.76 May a carrier require a service animal user to check-in physically at the airport?

You may not require a passenger with a disability to check-in physically at the airport, rather than using the online check-in available to the general public, on the basis that the passenger is traveling with a service animal.

[Doc. No. DOT-OST-2018-0068, 85 FR 79774, Dec. 10, 2020]