Title 39, Part 3055 — Service Performance and Customer Satisfaction Reporting
29 sections
Section 3055.1
Annual Reporting of service performance achievements.
Section 3055.2
Contents of the annual report of service performance achievements.
Section 3055.3
Reporting exceptions.
Section 3055.4
Internal measurement systems.
Section 3055.5
Changes to measurement systems, service standards, service goals, or reporting methodologies.
Section 3055.6
Addition of new market dominant products or changes to existing market dominant products.
Section 3055.7
[Reserved]
Section 3055.20
First-Class Mail.
Section 3055.21
USPS Marketing Mail.
Section 3055.22
Periodicals.
Section 3055.23
Package Services.
Section 3055.24
Special Services.
Section 3055.25
Nonpostal Products.
Section 3055.30
Periodic reporting of service performance achievements.
Section 3055.31
Contents of the Quarterly Report of service performance achievements.
Section 3055.32
Measurement systems using a delivery factor.
Section 3055.45
First-Class Mail.
Section 3055.50
USPS Marketing Mail.
Section 3055.55
Periodicals.
Section 3055.60
Package Services.
Section 3055.65
Special Services.
Section 3055.70
Nonpostal products. [Reserved]
Section 3055.90
Reporting of customer satisfaction.
Section 3055.91
Consumer access to postal services.
Section 3055.92
Customer Experience Measurement Surveys.
Section 3055.100
Definitions applicable to this subpart.
Section 3055.101
Public Performance Dashboard.
Section 3055.102
Contents of the Public Performance Dashboard.
Section 3055.103
Format for data provided in the Public Performance Dashboard.