39 CFR § 3055.90 - Reporting of customer satisfaction.

---
identifier: "/us/cfr/t39/s3055.90"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "39 CFR § 3055.90 - Reporting of customer satisfaction."
title_number: 39
title_name: "Postal Service"
section_number: "3055.90"
section_name: "Reporting of customer satisfaction."
chapter_name: "POSTAL REGULATORY COMMISSION"
subchapter_number: "F"
subchapter_name: "PERIODIC REPORTING, ACCOUNTING PRACTICES, AND TAX RULES"
part_number: "3055"
part_name: "SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "39 U.S.C. 503; 3652; 3653; 3692(b) and (c); 3705."
regulatory_source: "75 FR 38742, July 6, 2010, unless otherwise noted."
cfr_part: "3055"
---


# 3055.90 Reporting of customer satisfaction.

For each market dominant product specified in the Mail Classification Schedule in part 3040, appendix A to subpart A of part 3040 of this chapter, the Postal Service shall file a report as part of the section 3652 report, unless a more frequent filing is specifically indicated, addressing customer satisfaction achievements for the preceding fiscal year. The report shall include, at a minimum, the specific reporting requirements presented in §§ 3055.91 through 3055.92.

[85 FR 9659, Feb. 19, 2020]