47 CFR § 64.6403 - Establishment of mechanisms for submission of line separation requests.
---
identifier: "/us/cfr/t47/s64.6403"
source: "ecfr"
legal_status: "authoritative_unofficial"
title: "47 CFR § 64.6403 - Establishment of mechanisms for submission of line separation requests."
title_number: 47
title_name: "Telecommunication"
section_number: "64.6403"
section_name: "Establishment of mechanisms for submission of line separation requests."
chapter_name: "FEDERAL COMMUNICATIONS COMMISSION"
subchapter_number: "B"
subchapter_name: "COMMON CARRIER SERVICES"
part_number: "64"
part_name: "MISCELLANEOUS RULES RELATING TO COMMON CARRIERS"
positive_law: false
currency: "2026-04-05"
last_updated: "2026-04-05"
format_version: "1.1.0"
generator: "[email protected]"
authority: "47 U.S.C. 151, 152, 154, 201, 202, 217, 218, 220, 222, 225, 226, 227, 227b, 228, 251(a), 251(e), 254(k), 255, 262, 276, 403(b)(2)(B), (c), 616, 620, 716, 1401-1473, unless otherwise noted; Pub. L. 115-141, Div. P, sec. 503, 132 Stat. 348, 1091; Pub. L. 117-338, 136 Stat. 6156."
regulatory_source: "28 FR 13239, Dec. 5, 1963, unless otherwise noted."
cfr_part: "64"
---
# 64.6403 Establishment of mechanisms for submission of line separation requests.
(a) A covered provider shall offer a survivor the ability to submit a line separation request through secure remote means that are easily navigable, provided that remote options are commercially available and technically feasible. A covered provider shall offer more than one remote means of submitting a line separation request and shall offer alternative means to accommodate individuals with different disabilities. A covered provider may offer means of submitting a line separation request that are not remote if the provider does not require a survivor to use such non-remote means or make it more difficult for survivors to access remote means than to access non-remote means. For purposes of this subpart, remote means are those that do not require a survivor to interact in person with an employee of the covered provider at a physical location.
(b) The means a covered provider offers pursuant to this section must allow survivors to submit any information and documentation required by 47 U.S.C. 345 and this subpart. A covered provider may offer means that allow or require survivors to initiate a request using one method and submit documentation using another method. A covered provider shall permit a survivor to submit any documentation required by 47 U.S.C. 345 and this subpart in any common format.
(c) Any means that a covered provider offers pursuant to this section shall:
(1) Use wording that is simple, clear, and concise;
(2) Present the information requests in a format that is easy to comprehend and use;
(3) Generally use the same wording and format on all platforms available for submitting a request;
(4) Clearly identify the information and documentation that a survivor must include with a line separation request and allow survivors to provide that information and documentation easily;
(5) Be available in all the languages in which the covered provider advertises its services; and
(6) Be accessible by individuals with disabilities, including being available in all formats (*e.g.,* large print, braille) in which the covered provider makes its service information available to individuals with disabilities.